Frequently Asked Questions

Sign Up FAQs

What is your service fee?
Will this affect my carrier relationship in any way?
Do we need to sign a long-term contract?
When will I see refunds on my account?
When should I see my shipping analytics?

Refunds FAQs

How does 71lbs notify me when I receive a refund?
What do I need to do to collect my refunds?
So are you notifying me of the full refund we received, or the amount after 71lbs took its portion?
How can I verify we received these refunds on our shipping account?
When is a package considered late?

Billing & Invoicing FAQs

Why am I receiving an invoice?
So you have not taken your percentage fee yet?
How can I pay 71lbs?
How do I save a credit card on file with 71lbs?
What forms of payment do you accept?
What address should I mail a check to?