Frequently Asked Questions
Everything you need to know about 71lbs
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Getting Started
No upfront costs. No monthly fees. We only get paid when you save money.
Our service is 100% contingency-based. The fee depends on your shipping volume, but we only invoice you after we've found you refunds. High-volume shippers can contact us for customized pricing.
Absolutely not. FedEx and UPS include an on-time delivery guarantee in their service agreements. If they miss the delivery commitment, they're contractually obligated to refund your shipping costs.
You're not receiving extra benefits—this is part of what you already pay for. We simply ensure you get what you're entitled to.
No contract required. We work month-to-month with no long-term obligation. If you're not happy with our service, you can cancel anytime.
You should see refunds within 2–4 weeks of your account activation. We start auditing your shipments immediately and file claims as soon as we identify late deliveries.
Your analytics dashboard is typically available by week 2 after account activation. This gives you visibility into your shipping patterns, carrier performance, and refund opportunities.
Absolutely not. We only invoice you when we've found refunds for you. If we don't save you money, you don't pay us anything.
Refunds & Credits
You'll receive a weekly email summary of all refunds we've secured for you. Make sure your contact information is up to date in your dashboard.
Nothing. The refunds are automatically credited to your FedEx or UPS account. Here's how it works:
If you've already paid the invoice, FedEx will either send you a check or credit your card. If you haven't paid yet, you can under-pay the invoice by the refund amount.
UPS credits your next invoice. Our email notification includes the invoice number where each refund was applied.
We notify you of the full refund amount credited to your carrier account. We do not take our portion from your refund—it goes 100% to your account.
We then invoice you separately at the end of the month for our service fee.
You can verify refunds by logging into your carrier account:
- Log in to fedex.com → Manage → View/Pay Bills
- Click Search/Download → New Search or Download
- Select Tracking ID and enter the tracking number
- Click the tracking number link → View invoice history
- Scroll to the Dispute and Adjustment History table at the bottom
Example: FedEx invoice showing credited refund in Dispute and Adjustment History
- Log in to ups.com → My UPS → Billing
- Under UPS Billing Data, click Log in to UPS Billing Data
- Select your account and click Search
- Locate the invoice number from our email notification
- Open the PDF and search (Ctrl+F) for "Service Refund"
Example: UPS invoice showing Guaranteed Service Refund
It depends on the carrier:
A package is late if not delivered within 24 hours of the expected delivery time/date.
A package is late if not delivered within 15 days of the shipping date.
Claims must be submitted within 30 days of when DHL accepted the shipment.
Billing & Invoicing
Congratulations! If you're receiving an invoice, it means you've already received refunds.
The carriers credit the full refund amount directly to your shipping account. We then invoice you for our service fee at the end of the month.
Correct. The refunds are credited 100% in full directly into your shipping account. We invoice you separately for our fee at the end of the month in which you received refunds.
We invoice monthly. Many customers prefer to keep a credit card on file for automatic billing at the end of each month. You can also pay by check if you prefer.
Sign into your 71lbs dashboard → Click Business → Under Billing Information, you can add your card details for automatic monthly billing.
We accept:
- Visa
- Mastercard
- American Express
- PayPal
- Checks
71 Pounds, Inc.
510 Shotgun Road, Suite 301
Sunrise, FL 33326